Política de reembolso
OVERVIEW
At Bodega369, customer satisfaction is important to us. We want our customers to feel confident when shopping with us, and we are committed to addressing eligible return, refund, and order-related concerns fairly and efficiently.
By placing an order with Bodega369, you acknowledge and agree to this Return & Refund Policy. Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
30-DAY RETURN POLICY
We accept eligible return requests made within 30 days after delivery of the applicable item.
To be eligible for a return, the item must generally:
• Be unused and in the same condition in which it was received;
• Include its original packaging, accessories, manuals, components, and other materials, where applicable;
• Be in a condition suitable for resale; and
• Be accompanied by proof of purchase or a valid Bodega369 order number.
Bodega369 reserves the right to inspect returned merchandise and determine whether the applicable return requirements have been satisfied.
To request a return, contact us at support@bodega369.com before sending any item back.
If your return is approved, we will provide instructions regarding the return process and, where applicable, the appropriate return address.
Do not send merchandise to an address appearing on the original shipping package unless specifically instructed to do so by Bodega369. Because orders may be fulfilled through different facilities, the original shipping address may not be the appropriate return location.
Items returned without prior authorization or contrary to the return instructions provided by Bodega369 may be refused or may not qualify for a refund.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including, where applicable:
• Personalized or customized products;
• Gift cards;
• Clearance or final-sale items;
• Products that have been used, altered, damaged after delivery, or are missing original components;
• Certain personal-care, hygiene, health, beauty, or similar products once opened or used;
• Products that cannot reasonably be resold for health, hygiene, or safety reasons after being opened; and
• Any other items identified as non-returnable or final sale on the applicable product page before purchase.
These exclusions apply only to the extent permitted by applicable law and do not eliminate any rights a customer may have regarding defective, damaged, misrepresented, or incorrectly supplied merchandise.
If you are unsure whether a product is eligible for return, please contact us at support@bodega369.com before returning it.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Customers should inspect their orders promptly upon delivery.
If you receive an item that is damaged, defective, or materially different from the item ordered, please contact support@bodega369.com within 7 days of delivery whenever reasonably possible.
Please provide:
• Your order number;
• A description of the problem;
• Clear photographs or video showing the affected product; and
• Photographs of the packaging and shipping label where relevant.
We may request additional reasonable information necessary to verify the issue.
After reviewing the claim, Bodega369 will determine the appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, the resolution may include replacement of the affected item, replacement of a component, or a full or partial refund.
Customers should not discard a damaged or defective product or its packaging until the claim has been resolved unless instructed otherwise.
LOST PACKAGES
If tracking information indicates that a shipment may have been lost in transit, please contact us at support@bodega369.com.
Bodega369 may investigate the shipment with the applicable carrier, logistics provider, or fulfillment provider before approving a replacement or refund.
If the shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances of the shipment and applicable law.
Bodega369 is not responsible for delays attributable to carriers, customs authorities, weather events, incorrect addresses, or circumstances reasonably outside our control. However, this provision does not limit any responsibility or customer remedy that cannot legally be excluded.
PACKAGES MARKED AS DELIVERED
If tracking information shows that an order was delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, building reception or mailroom, and the carrier's delivery information.
Please contact us promptly if the package remains missing.
Bodega369 may request additional information and may initiate an investigation with the applicable carrier before determining whether a replacement or refund is appropriate.
A carrier's delivery confirmation may be considered when reviewing a claim but will not override rights or remedies available under applicable law.
REFUNDS
Once a return or refund request has been reviewed and approved, Bodega369 will issue the applicable refund to the original payment method whenever reasonably possible.
After Bodega369 issues a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account. These processing times are controlled by the applicable financial institution and are outside Bodega369's control.
If an approved refund has not appeared after a reasonable processing period, please contact your financial institution first and then contact us at support@bodega369.com if further assistance is required.
Unless required by applicable law, refunds will not ordinarily be issued to a different payment method or person than the original purchaser.
RETURN SHIPPING COSTS
Original shipping charges are generally non-refundable unless the return results from an incorrect, damaged, or defective product, an error attributable to Bodega369, or where otherwise required by applicable law.
For eligible discretionary returns that are not caused by an error attributable to Bodega369, the customer may be responsible for return shipping costs.
Any applicable return-shipping requirements will be communicated as part of the return authorization process.
Bodega369 is not responsible for merchandise returned to an incorrect address, returned without authorization, or lost during unauthorized return shipping, except to the extent otherwise required by applicable law.
ORDER CANCELLATIONS AND CHANGES
We process orders as quickly as possible.
An order may generally be cancelled or modified only before fulfillment or processing has begun.
If you need to cancel an order or modify an address or other order information, contact support@bodega369.com as soon as possible.
We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be cancelled or changed once it has entered processing or fulfillment.
Once an order has been shipped, it generally cannot be cancelled and must instead be handled under the applicable return procedures described in this policy.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and other relevant delivery information before completing your purchase.
If you discover an error after placing your order, contact support@bodega369.com immediately.
We will make reasonable efforts to correct shipping information before fulfillment, but changes cannot be guaranteed once processing or shipment has begun.
To the extent permitted by applicable law, additional shipping, redelivery, interception, or replacement costs resulting from incorrect or incomplete information supplied by the customer may be the customer's responsibility.
REFUSED, UNCLAIMED, AND UNDELIVERABLE PACKAGES
Packages that are refused by the recipient, left unclaimed, or returned as undeliverable may be subject to additional shipping or handling costs where permitted by applicable law.
If a package is returned to a fulfillment facility because of an incorrect address, refusal, failure to collect the package, or another circumstance attributable to the recipient, please contact us so that we can determine the available options.
Any refund, reshipment, or deduction of reasonable shipping expenses will be determined based on the circumstances and applicable law.
PRODUCT APPEARANCE AND MINOR VARIATIONS
We make reasonable efforts to display product photographs, colors, dimensions, specifications, and descriptions accurately.
However, colors and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing batches, or other reasonable production variations.
Minor variations that do not materially affect the product's advertised function or essential characteristics do not automatically constitute a defect.
This provision does not apply where a product is materially different from its description or where applicable law provides otherwise.
PROMOTIONAL OFFERS, BUNDLES, AND DISCOUNTS
If merchandise purchased as part of a bundle, multi-buy promotion, promotional offer, or other discount is partially returned, the refund may be recalculated to reflect the terms of the original promotion.
Any recalculation will be performed fairly and in accordance with the promotional terms disclosed at the time of purchase and applicable law.
Free promotional items associated with a qualifying purchase may need to be returned when the qualifying merchandise is returned, where permitted by law.
CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact Bodega369 at support@bodega369.com before initiating a payment dispute so that we have an opportunity to investigate and resolve legitimate order concerns.
Bodega369 reserves the right to provide order records, tracking information, delivery confirmation, customer communications, transaction records, and other relevant evidence to payment processors, financial institutions, card networks, fraud-prevention providers, or other authorized parties when responding to a payment dispute or chargeback.
Nothing in this section limits a customer's lawful right to dispute a transaction through their payment provider.
FRAUD, ABUSE, AND FALSE CLAIMS
Bodega369 reserves the right, to the extent permitted by applicable law, to deny or restrict return or refund requests where there is reasonable evidence of fraud, attempted fraud, material misrepresentation, return abuse, manipulation of evidence, repeated abusive claims, or other suspicious purchasing activity.
We may also take reasonable measures to protect Bodega369, our customers, and our payment and fulfillment partners from fraudulent or abusive activity.
Nothing in this section permits Bodega369 to deny rights or remedies that a customer is legally entitled to under applicable law.
LIMITATION OF THIS POLICY
This Return & Refund Policy governs returns, refunds, cancellations, and related post-purchase matters.
Nothing in this policy is intended to exclude, waive, or limit liability or consumer rights where such exclusion, waiver, or limitation is prohibited by applicable law.
If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
POLICY UPDATES
Bodega369 may update this Return & Refund Policy from time to time to reflect changes to our operations, services, or legal requirements.
The version applicable to an order will generally be the version published on our website at the time the order was placed, except where a change is required by applicable law.
CONTACT US
If you have questions regarding a return, refund, cancellation, damaged item, or other order-related issue, please contact:
Bodega369 Customer Support
Email: support@bodega369.com
Website: bodega369.com