Política de envío
OVERVIEW
Thank you for shopping with Bodega369.
This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.
By placing an order through bodega369.com, you acknowledge the shipping terms described below.
This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy.
Nothing in this Shipping Policy is intended to limit any rights or remedies that cannot legally be limited under applicable consumer protection laws.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time refers to the period required to verify, prepare, and submit an order for shipment and does not include the carrier's transit time.
Orders placed on weekends, holidays, or during periods of unusually high demand may require additional processing time.
Certain orders may also require additional processing or verification because of product availability, payment verification, fraud-prevention procedures, address verification, or other reasonable operational requirements.
Once an order has entered processing or fulfillment, cancellation or modification may no longer be possible.
Please review our Return & Refund Policy for additional information regarding cancellations.
2. FULFILLMENT AND SHIPPING PARTNERS
Bodega369 works with trusted third-party suppliers, warehouses, fulfillment providers, logistics providers, and shipping carriers to process and deliver customer orders.
Depending on product availability and warehouse location, orders may be shipped from different fulfillment facilities.
As a result, products within the same order may occasionally be shipped separately and may arrive in more than one package.
Separate packages may have different tracking numbers and delivery dates.
Receiving multiple packages for the same order does not ordinarily result in additional shipping charges beyond those disclosed to the customer at checkout.
3. SHIPPING DESTINATIONS
Available shipping destinations are determined by the shipping options presented through our Site and checkout.
Certain products may not be available for delivery to every location because of carrier limitations, product restrictions, warehouse availability, customs requirements, or other logistical considerations.
If we are unable to fulfill an order to the shipping destination provided, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected item or order.
4. SHIPPING COSTS
Applicable shipping charges, if any, are displayed during checkout before an order is submitted.
Shipping costs may vary depending on the product, destination, shipping method, warehouse location, promotional offer, or other relevant factors.
Any free-shipping promotion is subject to the terms and geographic limitations disclosed with that promotion.
Customers will not be charged undisclosed shipping fees by Bodega369 after an order has been placed.
5. ESTIMATED DELIVERY TIMES
For orders shipped to the United States, typical delivery is approximately 5–15 business days after shipment, depending on the product, warehouse location, destination, carrier performance, and other logistical factors.
This timeframe is an estimate and not a guaranteed delivery date unless a shipping service is expressly identified as guaranteed.
Where a different or more specific delivery estimate is displayed on the applicable product page, during checkout, or in an order confirmation, that estimate should be considered the more relevant estimate for that shipment.
Delivery estimates do not ordinarily include order-processing time unless expressly stated otherwise.
6. DELIVERY ESTIMATES ARE NOT GUARANTEES
We make reasonable efforts to have orders processed and delivered within the estimated timeframe.
However, actual delivery dates may be affected by circumstances outside Bodega369's reasonable control, including:
• Carrier delays or operational disruptions;
• Severe weather or natural disasters;
• Customs inspections or clearance procedures;
• Transportation disruptions;
• Holidays and periods of unusually high shipping volume;
• Governmental actions or restrictions;
• Incorrect or incomplete shipping information;
• Local delivery conditions;
• International logistics disruptions; or
• Other circumstances reasonably outside our control.
Bodega369 is not responsible for delays caused solely by circumstances outside our reasonable control to the extent permitted by applicable law.
However, we will make reasonable efforts to assist customers when a shipment experiences an unusual or significant delay.
Nothing in this section limits any customer rights or remedies that cannot legally be excluded.
7. ORDER TRACKING
When tracking information is available, customers will generally receive a shipping confirmation containing the applicable tracking number or tracking information after the order has shipped.
Please allow reasonable time after receiving a shipping confirmation for the carrier's tracking system to update.
Tracking information is supplied by third-party carriers and logistics providers. Temporary delays, incomplete scans, or gaps in tracking updates may occur while a shipment is in transit.
A lack of an immediate tracking update does not necessarily mean that a package has stopped moving.
8. MULTIPLE SHIPMENTS
Because Bodega369 may fulfill products through different warehouses or fulfillment facilities, an order containing multiple products may be divided into separate shipments.
If this occurs, packages may arrive on different dates.
Where available, separate tracking information will be provided for each shipment.
Customers should not assume an item is missing solely because another item from the same order arrived first.
9. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
• Full name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State or province;
• Postal or ZIP code;
• Country;
• Telephone number; and
• Any other information necessary for successful delivery.
If you discover an error after placing an order, contact support@bodega369.com as soon as possible.
We will make reasonable efforts to update the shipping information before fulfillment, but changes cannot be guaranteed once processing or shipment has begun.
To the extent permitted by applicable law, customers may be responsible for reasonable additional shipping, redelivery, interception, or replacement costs resulting from incorrect or incomplete shipping information supplied by the customer.
10. ADDRESS CHANGES AFTER SHIPMENT
Once a package has been shipped, Bodega369 cannot guarantee that its delivery address can be changed.
Any request to redirect or intercept a shipment after dispatch may be subject to carrier availability, restrictions, and additional charges.
If you need to request an address change, please contact us immediately at support@bodega369.com
11. FAILED DELIVERY, REFUSED PACKAGES, AND UNCLAIMED SHIPMENTS
Customers are responsible for making reasonable arrangements to receive their shipments.
If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal by the recipient, failure to collect the shipment, or another circumstance attributable to the recipient, the package may be returned to the applicable fulfillment facility.
Where permitted by applicable law, reasonable costs associated with reshipping, redelivery, or return transportation may be the customer's responsibility.
If a shipment is returned to sender, please contact support@bodega369.com so we can review the available options.
12. PACKAGES MARKED AS DELIVERED
If tracking information indicates that a package has been delivered but you cannot locate it, please first:
• Verify the shipping address associated with the order;
• Check the immediate delivery area;
• Check with household members or other authorized recipients;
• Check with building reception, management, or a mailroom where applicable;
• Check with neighbors where appropriate; and
• Review any delivery photograph or additional carrier information where available.
If the package still cannot be located, please contact us promptly at support@bodega369.com.
We may initiate an investigation with the applicable carrier or logistics provider and may request reasonable additional information from the customer.
Carrier delivery confirmation, GPS information, delivery photographs, signatures, or other delivery evidence may be considered when evaluating a claim, subject to applicable law.
13. LOST SHIPMENTS
If tracking information indicates that a package may have been lost in transit or if the shipment has not arrived within a reasonable period beyond its expected delivery date, please contact support@bodega369.com.
We may investigate the shipment with the applicable carrier, fulfillment provider, or logistics provider before determining the appropriate resolution.
If a shipment is confirmed as lost, Bodega369 will provide an appropriate resolution, which may include replacement or refund, depending on the circumstances and applicable law.
14. DAMAGED SHIPMENTS
If an order arrives damaged, please contact support@bodega369.com within 7 days of delivery whenever reasonably possible.
Please include:
• Your Bodega369 order number;
• A description of the damage;
• Clear photographs or video of the affected product;
• Photographs of the external and internal packaging where relevant; and
• A photograph of the shipping label where requested.
Please retain the product and packaging until the claim has been reviewed unless we instruct you otherwise.
We will review the information and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
15. INTERNATIONAL SHIPPING
Where international shipping is offered, shipments may be subject to customs processing and import requirements in the destination country.
Customs clearance may result in additional transit time outside Bodega369's reasonable control.
Customers are responsible for providing any information reasonably required for customs clearance where applicable.
16. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other governmental or carrier-imposed charges.
Unless expressly stated otherwise during checkout, such charges are not included in the product price or shipping charge collected by Bodega369 and may be the responsibility of the recipient, to the extent permitted by applicable law.
Customs policies vary by jurisdiction.
Bodega369 does not control charges independently imposed by customs authorities, governmental agencies, carriers, or other third parties.
Customers purchasing internationally are responsible for understanding applicable import requirements and restrictions in their destination country.
17. CUSTOMS DELAYS OR REJECTION
Bodega369 cannot guarantee the speed of customs clearance.
To the extent permitted by applicable law, we are not responsible for delays caused solely by customs inspections, clearance procedures, governmental restrictions, or a customer's failure to provide information required for lawful importation.
If a shipment is rejected, seized, returned, or otherwise affected by customs or import restrictions, Bodega369 will review the circumstances to determine what options are available under applicable law and our policies.
18. SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions because of size, weight, batteries, materials, destination regulations, carrier rules, or other logistical requirements.
We reserve the right to decline shipment of a product to a destination where shipment is prohibited, unavailable, or not reasonably feasible.
If such a restriction prevents fulfillment after payment has been collected, the affected portion of the order will be appropriately refunded.
19. DELIVERY DELAYS AND EVENTS OUTSIDE OUR CONTROL
Bodega369 will make reasonable efforts to assist with delayed shipments.
However, to the fullest extent permitted by applicable law, we are not responsible for losses resulting solely from delays caused by circumstances reasonably outside our control.
These may include severe weather, natural disasters, transportation disruptions, carrier interruptions, labor disruptions, customs delays, governmental actions, public emergencies, or other comparable events.
This provision does not eliminate any mandatory customer rights regarding non-delivery, refunds, or other remedies under applicable law.
20. ORDER CANCELLATION AFTER SHIPPING
Once an order has shipped, it generally cannot be cancelled.
If you no longer want an item after it has shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.
Refusing delivery does not automatically constitute an authorized return and may result in additional shipping or handling costs where permitted by applicable law.
21. FRAUD AND SHIPPING CLAIMS
Bodega369 reserves the right to investigate shipping claims where there is reasonable evidence of fraud, material misrepresentation, manipulated evidence, repeated abusive claims, or other suspicious activity.
We may provide relevant tracking information, delivery records, carrier information, customer communications, and transaction information to payment processors, carriers, financial institutions, fraud-prevention providers, or other authorized parties when reasonably necessary to investigate or respond to a claim.
Nothing in this section limits a customer's lawful rights or remedies.
22. RELATIONSHIP TO OUR RETURN & REFUND POLICY
Issues involving damaged products, incorrect products, lost shipments, returns, replacements, refunds, or cancellations may also be governed by our Return & Refund Policy.
If you experience a problem with an order, please contact us before returning merchandise so that we can provide the appropriate instructions.
23. POLICY UPDATES
Bodega369 may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, fulfillment operations, geographic availability, or legal requirements.
The updated version will be published on our Site with a revised “Last Updated” date.
The policy applicable to an order will generally be the version in effect when the applicable order was placed, except where otherwise required by applicable law.
24. CONTACT US
For questions regarding shipping, tracking, delivery, or an existing order, please contact:
Bodega369 Customer Support
Email: support@bodega369.com
Website: bodega369.com